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General Terms and Conditions of Störtebekker Men Care GmbH
§1 Applicability to Businesses and Definitions
(1) The following General Terms and Conditions apply to all deliveries between us and a consumer in the version valid at the time of the order.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity (§ 13 BGB).
§2 Formation of a Contract, Storage of the Contract Text
(1) The following provisions regarding the conclusion of a contract apply to orders placed through our online store at https://stoertebekker.com.
(2) Upon conclusion of the contract, the contract takes effect
(3) The presentation of goods in our online store does not constitute a legally binding offer on our part, but is merely a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer submits a binding offer to enter into a sales contract.
(4) Upon receipt of an order in our online store, the following provisions apply: The consumer submits a binding offer to enter into a contract by successfully completing the ordering process provided in our online store.
The ordering process consists of the following steps:
1) Select the desired items
2) Confirm by clicking the “Order” button
3) Review the details in the shopping cart
4) Click the “Proceed to Checkout” button
5) Log in to the online store after registering and entering your login information (email address and password).
6) Review and correct the entered information if necessary.
7) Submit a binding order by clicking the “Place a Binding Order” or “Buy” button
Before submitting a binding order, the consumer may, after reviewing their information, return to the webpage where the customer’s information is entered by clicking the “Back” button in their web browser to correct any input errors or cancel the ordering process by closing the web browser. We will immediately confirm receipt of the order via an automatically generated email (“Order Confirmation”). With this, we accept your offer.
(5) Storage of the contract text for orders placed through our online store: We will send you the order details and our Terms and Conditions via email. You can also view the Terms and Conditions at any time at https://stoertebekker.com/policies/terms-of-service. For security reasons, your order details are no longer accessible via the Internet.
§3 Prices, Shipping Costs, Payment, Due Date
(1) The prices listed include the applicable sales tax and other price components. Any shipping costs are added separately.
(2) The consumer may pay by direct debit, PayPal, or credit card (Visa, Mastercard, American Express).
§4 Delivery
(1) Unless we have clearly stated otherwise in the product description, all items we offer are ready to ship immediately. Delivery will take place within 5 business days at the latest. In the case of payment in advance, the delivery period begins on the day after the payment order is sent to the bank handling the transfer; for all other payment methods, it begins on the day after the contract is concluded. If the end of the delivery period falls on a Saturday, Sunday, or public holiday at the delivery location, the period ends on the next business day.
(2) The risk of accidental loss or accidental deterioration of the sold item is transferred to the buyer only upon delivery of the item to the buyer, even in the case of mail-order sales.
§5 Retention of Ownership
We reserve ownership of the goods until the purchase price has been paid in full.
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§6 Right of Withdrawal for Customers as Consumers:
Right of Withdrawal for Consumers
Consumers are entitled to a right of withdrawal under the following conditions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity:
Right of Withdrawal Policy
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the goods.
To exercise your right of withdrawal, you must notify us
by means of a clear statement (e.g., a letter sent by mail, fax, or email) regarding your decision to withdraw from this contract. You may use the attached sample withdrawal form for this purpose, although its use is not required.
Consequences of Cancellation
If you cancel this contract, we must refund all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without delay and no later than fourteen days from the day we receive notice of your cancellation of this contract. We will use the same payment method for this refund that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund.
We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever comes first.
You must return or hand over the goods to us without delay and, in any event, no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you ship the goods before the fourteen-day period expires.
We will cover the cost of returning the goods.
Financed Transactions
If you financed this contract with a loan and you rescind the financed contract, you are no longer bound by the loan agreement either, provided that both contracts form an economic unit. This is particularly likely to be the case if we are also your lender or if your lender relies on our involvement for the financing. If we have already received the loan by the time the rescission or return takes effect, your lender will assume our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the rescission or return. The latter does not apply if this contract concerns the purchase of securities, foreign currencies, derivatives, or precious metals.
If you wish to avoid a contractual obligation to the greatest extent possible, revoke both contractual declarations separately.
End of the Cancellation Policy
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§7 Cancellation Form
Sample Cancellation Form
(If you wish to cancel the contract, please fill out this form and return it.)
(*) Delete as appropriate.
§8 Warranty
The statutory warranty provisions apply.
§9 Contract Language
German is the sole language available for the contract.
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§10 Customer Service
Our customer service team is available on weekdays from 9:00 a.m. to 5:30 p.m. to assist you with questions, complaints, and claims at
Phone: +49 6104 9536611 (phone hours on weekdays: 10:00 a.m.–2:00 p.m.)
Email: info@stoertebekker.com
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Terms and Conditions as of Oct. 2023
